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Check How We Handle Your Account and Data

We keep our legal commitments straightforward. Every policy on this page covers how we collect, store, and protect the information you share when you register or fund your account through DANA, OVO, or GoPay — and what rights you hold over that data at…

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opungwin Check How We Handle Your Account and Data
DATA HANDLING PRACTICES

Explore How We Protect and Manage Your Information

We structure our data practices around minimisation — we collect only what is needed to run your account, process your payments via DANA, OVO, or GoPay, and meet compliance obligations. Below are six pillars of our approach to your information, each describing a concrete action we take rather than an abstract promise.

Encryption in Transit

All data moving between your device and our servers travels through SSL-encrypted channels. This includes login credentials, wallet references, and session tokens — intercepting them in transit returns unreadable ciphertext to any third party attempting access.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. No advertising trackers from external networks run on our pages. You can clear cookies any time from your mobile browser settings without losing account data.

Account Security

Your password is hashed before storage — we never hold it in plain text. If you log in from a new device, we send a one-time code to your registered contact to confirm identity before granting lobby access on that device.

Data Retention Period

Transaction records linked to DANA, OVO, or GoPay deposits are retained for as long as your account is active plus a compliance-mandated period after closure. Once that window ends, records are permanently deleted from our systems.

Right to Correction

If any personal detail on your profile is wrong — a misspelled name, outdated phone number, or incorrect email — submit a correction request through live chat or the in-app form. Changes propagate across all our systems within the same working day.

Right to Deletion

You may ask us to erase your personal data at any time. Upon receiving a deletion request, we close your account, settle any pending withdrawal, and purge identifiable data. Only anonymised aggregate records remain for internal statistical use.

LEGAL CONTACT PATHS

Open a Dispute or Data Request Here

Need something changed on your account or want to raise a legal concern? We offer dedicated channels for policy-related enquiries separate from general help. Each path below routes your request to the compliance team, not a general queue, so your legal matter gets handled with the right authority.

Live Chat — Legal Queue Open live chat from any page and select the legal category. This flags your conversation for the compliance team, who can initiate data-access requests, account closures, or dispute reviews directly within the chat session without transfers.
Email — Data & Policy Send your request to our dedicated legal inbox. Include your registered username and wallet type (DANA, OVO, or GoPay) so we can locate your records quickly. Expect an acknowledgement within one working day and resolution details to follow.
In-App Request Form Inside your account settings you will find a legal request form. Fill it out to request data exports, corrections, or deletions. The form auto-attaches your account ID so no additional verification steps are needed from your side.

Discover Answers to Common Legal and Data Questions

We compiled the questions below from real enquiries our compliance team handles regularly. Each answer aims to give you a clear, actionable understanding of your rights and our obligations without redirecting you elsewhere.

We collect your name, email, phone number, and the wallet type you use (DANA, OVO, or GoPay). We do not ask for national ID scans at registration — only if a dispute or high-value withdrawal requires additional verification later.

Yes. Submit a data-access request via live chat or the in-app legal form. We compile a machine-readable export of your profile, transaction history, and communication logs, then deliver it to your registered email within a few working days.

Open the legal request form in your account settings and select deletion. We will settle any pending balance to your DANA, OVO, or GoPay wallet, close the account, and begin permanent erasure of identifiable records from our databases.

We never share wallet credentials or full transaction details with unrelated third parties. The only external sharing occurs with our payment processors strictly to execute your deposit or withdrawal — they receive only the minimum data required.

We notify you in-app and via email at least fourteen days before any material policy change takes effect. During that window, you can review the update and close your account with full data deletion if you disagree with the revision.

Access depends on local law and is available where local law permits. We do not block connections by city or province, but you are responsible for confirming whether participation is lawful in your specific area before using the platform.

Raise a dispute through live chat or email, referencing the transaction ID shown in your account history. Our compliance team reviews wallet records on both sides, and aims to resolve the matter with a clear outcome communicated back to you promptly.

Session cookies are required to maintain your login state. Analytics cookies are optional — declining them does not affect lobby functionality. We do not serve third-party advertising cookies, so your browsing is not tracked across other sites.

When you access your account from an unrecognised device, we send a one-time verification code to your registered phone or email. You must enter that code before the session activates — this prevents unauthorised access even if your password is compromised.

Absolutely. Open live chat and select the legal queue, or fill in the in-app legal request form with the correction details. Name changes, updated phone numbers, and email swaps are processed within the same working day after verification.