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Check How We Protect Your Privacy

We handle your personal information with the same care we bring to processing your DANA, OVO and GoPay transactions.

Data TransparencyWallet SecurityAccount ControlCookie Clarity

PRIVACY HELP CHANNELS

Open a Privacy Request Through These Paths

If you want to access, correct or delete your personal data, or if you have a question about how your information is handled, reach us through any of the channels below. We aim to respond to privacy-related enquiries promptly and will confirm receipt of your request.

Live Chat Tap the chat icon on any page to connect with our Indonesia support team. Mention that your enquiry is about data privacy so it gets routed to the right desk. You can request an account data export or deletion directly in chat.

Email Send a message to our privacy contact address listed in your account settings. Include your registered email and a brief description of what data action you need — access, correction or removal. We will verify your identity before processing.

Account Settings Log in and navigate to the privacy section inside your account dashboard. From there you can update marketing consent, review linked DANA or OVO wallets, and submit a formal data request without needing to contact support separately.

Browse Our Full Privacy Commitment Here

opungwin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with opungwin, we ask for identification details such as your name, email address, phone number and payment wallet information. We collect this data to verify your identity, process deposits and withdrawals through DANA, OVO or GoPay, and maintain the security of

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your account. We do not sell or rent your personal data to third parties for their own marketing. Data may be shared only with payment processors (your chosen e-wallet provider), fraud-prevention services, and where disclosure is required under applicable law in eligible regions. We store your
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information on encrypted servers and apply access controls so only authorised personnel can reach account records. Retention periods depend on the type of data — transaction records are kept as long as regulatory obligations require, while marketing preferences can be deleted at your request through our
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support channel. Availability of our services depends on local law and eligible regions, and this policy applies to all interactions you have with our platform, whether on mobile or desktop. If any material change is made to this policy, we will notify you via the email
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linked to your account before the change takes effect. Your continued use after notification constitutes acceptance of the updated terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

Explore How We Keep Your Information Safe

We apply multiple layers of protection to personal data across every touchpoint — from your first deposit via GoPay to long-term account storage. Below are the core practices that define how we treat your information, whether you access the platform from Bandar Lampung or anywhere else in supported regions.

Encryption at Rest and in Transit All data moving between your device and our servers travels over SSL-encrypted connections. Stored records — including wallet identifiers linked to DANA, OVO or GoPay — sit on encrypted volumes with restricted key access.

Cookie Usage and Consent We use session cookies to keep you logged in, analytics cookies to understand page performance, and preference cookies to remember your language and layout choices. You can adjust cookie consent at any time from the footer banner or your account privacy panel.

Account Security Verification Before any withdrawal or sensitive data change, we verify identity through the phone number or email tied to your account. If you change your linked e-wallet — say from OVO to GoPay — we send a confirmation step to both the old and new method.

Data Retention Rules Transaction logs are retained for as long as required by applicable obligations in your jurisdiction. Marketing data and session logs are purged after a defined inactivity period. You may request early deletion of non-mandatory data via live chat or email.

Third-Party Sharing Limits We share data only with payment processors handling your DANA, OVO or GoPay transactions, anti-fraud partners, and authorities when legally compelled. No personal details go to advertisers or data brokers under any circumstance.

How to Request Changes Open your account dashboard, go to privacy settings, and select the action you need: view stored data, correct inaccuracies, withdraw marketing consent or request full deletion. Each request is logged and confirmed back to you within a defined timeframe.

Get Answers to Common Privacy Questions

Below are the questions our support team fields most often about data and privacy. If your concern is not covered here, reach out through live chat or email and reference your account ID so we can locate your records quickly.

We collect your name, email, phone number and the e-wallet details you link (DANA, OVO or GoPay). This lets us verify your identity, process transactions and communicate account updates. We do not request data beyond what is needed for these purposes.

Yes. Log in, open your account privacy panel and request a data export. We compile a file containing your profile details, transaction history and consent records. The export is delivered to your registered email within a short processing window.

Submit a deletion request through your privacy settings or via live chat. We will remove all non-mandatory data after verifying your identity. Certain transaction records may be retained where local law requires, but marketing and session data are purged immediately.

No. We never sell, lease or disclose your personal information to advertising networks or data brokers. Sharing happens only with payment processors (DANA, OVO, GoPay), fraud-prevention partners and legal authorities when compelled by applicable law.

Wallet identifiers are encrypted at rest on our servers. We do not store your full wallet PIN or authentication credentials. Only tokenised references are kept so we can initiate and confirm transactions without exposing sensitive details.

We use session, analytics and preference cookies. Session cookies are necessary for login; analytics and preference cookies can be disabled through the cookie banner or your browser settings. Opting out of analytics does not affect your ability to play or transact.

Transaction logs are retained for the period required under applicable regulations in eligible regions. Once that period ends, records are securely deleted. You can ask our support team for the specific retention timeline relevant to your jurisdiction.

Yes. We send an email to your registered address before any material policy update takes effect. The notification includes a summary of changes and the date they apply, giving you time to review before your next login.

Absolutely. The same SSL encryption and server-side protections apply whether you connect from a mobile browser or a desktop. Your session token refreshes regularly, and idle sessions are terminated automatically to reduce exposure on shared devices.

Reach our support team immediately through live chat or the privacy email in your account settings. Provide your registered email and describe the concern. We will lock the account if needed, investigate and report back to you with findings and next steps.

Check How We Protect Your Privacy

Open a Privacy Request Through These Paths

Explore How We Keep Your Information Safe

Get Answers to Common Privacy Questions

01 What personal data does opungwin collect when I register?

02 Can I see all the data you hold about me?

03 How do I delete my personal information?

04 Does opungwin share my data with advertisers?

05 How is my DANA or OVO wallet information stored?

06 What cookies does the site use and can I opt out?

07 How long do you keep my transaction records?

08 Will I be notified if the privacy policy changes?

09 Is my data safe if I access opungwin on mobile?

10 Who do I contact if I believe my data has been compromised?

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